Terms of Service

1. About these terms

These Terms form an agreement between you and Andrii Krushelnytskyi, operating under the Alpaca One brand and responsible for the Alpaca One managed website service. They apply to the public website, customer dashboard, managed websites, subscriptions, support, and related services.

By creating an account, reviewing a preview, activating a subscription, or continuing to use the service, you accept these terms. If you act for a business, you confirm that you may accept them for that business.

2. Service description

Alpaca One provides a continuously managed website service for businesses. Each subscription covers one personalised one-page business website while the subscription is active.

• a free initial website preview before activation;
• configuration of the website AI assistant with approved business information after activation;
• managed website hosting;
• SSL certificate setup, secure HTTPS delivery, and certificate renewal;
• ongoing technical website management;
• custom domain connection support;
• customer dashboard and support access;
• launch personalisation and up to two structured rounds of reasonable launch adjustments;
• reasonable requests to update current business information within the service scope.
• Each additional website requires a separate subscription. Domain purchase or renewal, advertising, third-party subscriptions, new pages, major redesigns, online stores, booking systems, custom programming, complex integrations, and other work outside the published scope are excluded unless separately agreed.

3. Preview, activation, personalisation, and launch

Before payment, Alpaca One may prepare a preliminary preview using information you provide and, where permitted, relevant publicly available business information. It shows a general visual and structural direction, is not a finished personalised website, does not include a business-configured AI assistant, and may differ from the final launched version.

The preview is not an activated subscription or a completed website provided at no charge. You have no obligation to continue. If you choose to proceed, recurring billing begins only after you activate and the payment provider confirms the initial payment.

After activation, submit launch wishes as structured lists. Standard activation includes up to two structured rounds of reasonable adjustments to existing content and presentation. We then provide an updated version for approval and prepare the website for launch.

4. Price, taxes, and recurring billing

The standard Managed Website Subscription is €49 per website per month. The advertised price is the final subscription price and includes VAT. The price and billing interval are shown again before payment.

The subscription renews automatically each month until cancelled. Failed payments may be retried, and the hosted website may be limited or suspended after any applicable grace period.

Payment details are processed by a third-party payment provider. Alpaca One stores only the subscription, customer, and transaction identifiers needed to operate the service, not full card details.

5. Ongoing support and content updates

You may contact support whenever current business information changes. Reasonable requests may cover contact details, business hours, services, service areas, text, existing images, logos, and contact buttons on the existing one-page website.

Support access does not mean unlimited or instant work. New pages, structural rebuilds, repeated redesigns, custom functionality, extensive new content, or paid third-party tools are outside the standard service and may require separate review. Response and completion times depend on request complexity.

6. Hosting, SSL, domains, and third parties

Managed website hosting, SSL certificate setup, secure HTTPS delivery, and certificate renewal are provided while the relevant subscription is active. These measures do not guarantee absolute security or uninterrupted availability.

You remain the owner of your domain. Domain purchase and annual renewal are not included in the standard subscription. You are responsible for keeping the domain registered, paid, and accessible for connection. Alpaca One can help connect an eligible domain; expiry or incorrect settings may make the website unavailable at that address.

Specialist service providers may be used to deliver hosting, domain connection, authentication, email, payments, and related operations. Their applicable terms and availability may affect the service.

7. Cancellation

You may cancel future renewal at any time through the customer dashboard and billing portal. Cancellation takes effect at the end of the current paid period, and the hosted website normally remains available until then.

Cancellation does not automatically create a refund. Refund eligibility is explained in the Refund Policy. If you cannot access the dashboard, use the Contact page.

8. Customer responsibilities

You must provide accurate, lawful business content and confirm that you have rights to all materials supplied. Keep credentials secure and promptly report unauthorised access.

The service may not be used for unlawful, deceptive, infringing, harmful, abusive, or disruptive activity.

9. Availability and changes

We aim for continuous availability, but maintenance, security work, provider outages, DNS issues, force majeure, or events outside reasonable control may cause interruptions.

We may update the platform and service methods when this does not materially reduce the core paid service. Material adverse changes will receive reasonable notice where practicable.

10. Intellectual property

You retain ownership of original business materials you provide. Alpaca One and its licensors retain rights in the service, customer platform, templates, processes, and pre-existing materials.

While subscribed, you receive a limited, non-exclusive right to use the managed website for your business. Export or post-cancellation use of service-dependent materials requires a separate written agreement.

11. Suspension and termination

We may suspend service for unpaid charges, security risk, unlawful use, material breach, abuse, or a valid authority/provider request. Where appropriate, we will give notice and a reasonable opportunity to resolve the issue.

12. Liability

We provide the service with reasonable care and skill but do not guarantee search rankings, traffic, sales, revenue, uninterrupted availability, or compatibility with every third-party system.

To the extent permitted by law, aggregate liability is limited to fees paid for the affected website during the three months before the event. Mandatory consumer rights and liability that cannot legally be excluded remain unaffected.

13. Changes to these terms

We may update these terms for service, legal, security, or operational changes. The revised version and date will be posted here, with additional notice where required.

14. Governing rules and disputes

These terms are governed by the laws of Ukraine, without limiting mandatory consumer protections that apply in your country. Contact us first so we can try to resolve concerns in good faith.

15. Contact

For service, billing, cancellation, legal, or account questions, use the Contact page or email support@alpaca-one.com.