Before payment: You review the preliminary personalised preview with no obligation to continue.
After activation: Recurring billing and the managed service begin, including launch personalisation within the published scope.
1. Overview
Alpaca One provides a continuously delivered Managed Website Subscription. Cancelling future renewal is different from requesting a refund for a payment already made.
2. Cancellation
Cancel at any time through the customer dashboard and billing portal. The website normally remains active until the end of the paid period, and no new renewal charge should occur after cancellation is processed.
If cancellation controls are unavailable, contact us before renewal. Cancellation alone does not return a payment already made.
3. Refund eligibility
Monthly fees are generally non-refundable after service activation because managed hosting, SSL, dashboard access, and service capacity become available immediately.
- duplicate charges for the same website and period;
- a charge after cancellation completed before renewal;
- an unauthorised payment, subject to provider review;
- material paid service not delivered and not restored within a reasonable period;
- an incorrect amount caused by technical error;
- a refund required by applicable law.
- Change of mind after preview approval, unused update capacity, missing customer content, or a customer-controlled domain issue normally does not qualify.
4. Preview, activation, and consumer rights
The preview is a preliminary demonstration of direction, not an activated or completed website provided at no charge. The first payment is requested only when you choose to activate after reviewing it. Mandatory withdrawal or other consumer rights remain available where applicable; requesting immediate digital service performance may affect those rights as permitted by law.
5. How to request a refund
- Open the Contact page or email support@alpaca-one.com.
- Select “Cancellation or refund” and use your account email.
- Include the domain, charge date, amount, and reason.
- Submit the request within 30 days where possible; this does not limit non-waivable legal rights.
6. Review and processing
We may request information to locate the payment, verify ownership, prevent fraud, and understand the issue. We aim to acknowledge a complete request within two business days.
Approved refunds are issued through the original payment channel where possible. The provider and financial institution determine when funds appear.
7. Chargebacks and access
Contact Alpaca One first so we can investigate, without limiting lawful card-issuer rights. A full refund may immediately suspend or terminate the corresponding hosted website and subscription.
8. Contact
For cancellation or refund help, use the Contact page or support@alpaca-one.com.